Cycling Westfjords is owned by The Fjord Hub, ehf.
Aðalstræti 20
Ísafjörður 400
kt. 621222-0820
VAT no. 148412
Phone: +354 792 1385
- General
Participant Responsibilities
By booking a tour or passport route, you confirm that:
- You are physically fit and capable of completing the daily distances and elevation described.
- You have disclosed any relevant medical conditions or dietary requirements prior to the tour.
- You will follow all instructions from tour guides and support staff.
- You will obey Icelandic traffic laws at all times.
Cycling Westfjords reserves the right to remove a participant from the tour if their behavior endangers themselves or others. No refund will be given in such cases.
- Westfjords Way Challenge
All terms for the Westfjords Way Challenge are listed on our registration page.
- Passport Routes
Cycling Westfjords assists you with tour planning and offers information about services on the route that you choose. You are fully self-supported and on your own responsibility while on your trip. Cycling Westfjords is not responsible for road conditions or weather, and only provides information about your trip. In the event that you are in need of immediate assistance, call 112. If your event is non-threatening, Cycling Westfjords may be contacted and will suggest information on what to do. Cycling Westfjords does not offer a pick-up service if you are in need, but may do so if conditions allow for it.
- Tours
Booking and Payment
A booking is confirmed once we receive the required deposit and you receive written confirmation from Cycling Westfjords.
The remaining balance must be paid no later than [30] days before the tour start date.
Prices are listed in ISK and include only what is explicitly stated in the tour description.
We reserve the right to refuse a booking at our discretion.
- Cancellation policy and refunds
Cancellations must be made in writing via email to our email address cyclingwestfjords@gmail.com
- More than [120] days before the tour start: deposit is non-refundable, no further charges.
- [45-120] days before the tour start: [percentage]% of the total tour cost is charged.
- Less than [45] days before the tour start or no-show: 100% of the tour cost is charged.
We strongly recommend comprehensive travel insurance that covers trip cancellation.
- The weather and conditions
All adventure trips and outdoor activities are weather and condition dependent and we reserve the right to change your itinerary or cancel your trip with your safety in mind.
Please keep in mind that Iceland is and will always be Iceland, the weather changes very fast and can change frequently during the day on our northern island. As the weather changes, the conditions for biking change. If you change or cancel your trip, you are responsible for returning the rented gear back to the Fjord Hub.
- Travel insurance
As with any and all world travel, we strongly recommend that you buy travel insurance in your home country which covers your cost should you have to cancel your travel plan on short notice or endure physical injury. This kind of travel insurance is not expensive and frequently covers other risks.
Participants must carry valid travel insurance that includes:
- Medical coverage
- Emergency evacuation
- Personal liability
- Trip cancellation
Please note that some general/standard insurance policies may not cover for example mountain biking or trekking in remote areas.
If for any reason an incident is not covered by the participant‘s travel insurance, the responsibility remains with the participant to cover such expenses. The Fjord Hub, ehf. is not responsible for injuries caused by misuse of equipment, accidents, or anything else outside of our control.
- Alcohol and drugs
We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances no refunds shall be given.
- Clothing
Appropriate footwear and suitable outdoor clothing must be worn. When it is cold the toes are especially vulnerable. We recommend that participants wear warm footwear. The Fjord Hub offers a variety of extra clothing, i.e. hats, gloves, coats, some rain gear, thermal overalls etc. available for purchase in the event you need additional gear.
- Bike Box and Gear storage
Our guests are welcome to store bike boxes and gear at The Fjord Hub. Bike boxes can be reserved in advance through our website or via email but can also be purchased when you arrive.
If you cancel your bike box/gear storage, The Fjord Hub, ehf. reserves the right to keep the fee as follows: 10 % of the price is non-refundable; this percentage reflects our cost of booking and preparing your service. The rest is refundable and cancellation may occur until the scheduled time of drop-off.
Please note that The Fjord Hub and its employees shall not be held accountable in case something goes missing. Fortunately we‘ve never had this happen but it is good to be up front about this kind of thing just in case.
- Cardboard bicycle box for transporting bikes on an airplane
We may have some boxes available in the shop but if you want to make sure we have one for you, please contact us at least a few days prior to the day you need the box. We charge ISK 3.000 for one box. We would also take off the pedals for free but other work we may need to do on your bike we would charge for.
Governing law / Jurisdiction is in Ísafjörður, Iceland. The terms and conditions are in accordance with Icelandic law.
Íslensk lög skulu gilda um viðskiptaskilmála þessa. Rísi ágreiningur milli aðila skal leitast við að leysa hann með samkomulagi. Um efni þessara viðskiptaskilmála eða vegna brota á þeim má bera viðkomandi mál undir kærunefnd þjónustu- og lausafjárkaupa hjá Neytendastofu. Ef ekki næst samkomulag skulu ágreiningsmál rekin fyrir Héraðsdómi Reykjavíkur. Heimilt er að vísa ágreiningi til gerðardóms ef báðir aðilar eru því samþykkir og skulu lög nr. 53/1989 um samningsbundna gerðardóma gilda um málsmeðferð fyrir gerðardómi